ThinWorld Citrix Knowledgebase

Tuesday, 20 October 2009

Word Watermark print missing letters

We had a reported fault with a HP Color 5550 Printer that printed out watermark text with characters missing. The document (Microsoft Word document) failed to print correctly from multiple machines. The Driver for the printer was the HP Universal PCL 5 which has been serving us well. The document printed ok on other model printers.

The document when printed would print all the main text ok, but the watermark would be missing random characters for example the word "draft" was on some pages only showing "d r t" and other pages "a f"

The resolution to this fault was to turn of semi-transparency in Microsoft word. This is found under Format, Background, Printed Watermark



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